Policies

Terms of Use:

Bontazi.com/Bontazi.se is operated by Bontazi AB (559346-7748), hereinafter Bontazi.

Bontazi uses Shopify Payments and Klarna for all payments within Sweden. For questions regarding Klarna payments, please contact Klarna customer service at 08-120 120 00. You accept Shopify Payments and Klarna's terms and conditions at checkout when making payment.

Ordering

When your order is complete, an order confirmation will be sent to your email address. The confirmation contains all information about the product/service, price, billing and delivery address. Should something be wrong with the order confirmation, please contact us at Bontazi as soon as possible via email: info@bontazi.com .

Prices

All prices on the website are calculated in SEK and include 25% VAT. We reserve the right to adjust the price if there are any printing errors.

Delivery

Our normal delivery times are between 2-4 days. Orders placed on the weekend will be shipped the first day after the holiday at the earliest. Should there be delays (without our notice), please contact us at info@bontazi.com . For larger campaigns, it may take longer than planned. Delivery is only made within Sweden via the website. Should you wish for something to be shipped outside of Sweden, please contact us at info@bontazi.com .

In the case of unredeemed packages, we reserve the right to charge the costs for return shipping, shipping costs, etc. The customer will be charged SEK 199 for unredeemed packages to cover our costs. The shipment remains at the collection point for 14 days before being returned. When an order arrives at the collection point, a notification is sent either via SMS or e-mail. If the order is not collected, a reminder is sent by letter. If the order is not collected despite SMS and reminder, the fee for unredeemed packages (SEK 199) is charged. When the package is returned, the price of the products is credited and the fee for unredeemed packages is charged. All orders are sent to the delivery company's service point from where the customer collects the product, except in some cases for Post packages when the postman chooses to deliver them directly to the mailbox. It is the customer's own responsibility to collect the package within the specified time. It is the customer's responsibility to ensure that the correct telephone number for notification and address have been provided at the time of ordering.

Right of withdrawal

When purchasing products on the website, you have a statutory right of withdrawal of 14 days, which comes into effect 14 days after receiving the goods.

• To exercise the right of withdrawal, the product must be in its original condition without damage.
• If the above point is not met, Bontazi will charge 100% of the cost of the goods.
• When returning, Bontazi's own shipping labels and shipping documents must always be used. We charge SEK 49 for returns of repurchases.
• To create return shipping labels, contact info@bontazi.com .

Complaints

All products have undergone routine checks by Bontazi. Should there still be a fault with the product, we reserve the right to rectify the fault free of charge in accordance with consumer legislation.

To do this, you must contact us for approval before returning the item to us. In the event of a defective item, please contact Bontazi directly at info@bontazi.com . Enter your order number, name, address, email and description of the error.

In the event of a fault that cannot be repaired, we will deliver a new product. If no new product is available, we will refund you for the defective product and the shipping cost.

You do not have the right to advertise a book or service that you do not think meets your expectations.

We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with applicable consumer legislation.

A refund for a return is made when and if the item has been returned and received in its original condition. Refunds are usually transferred to the customer's account within 5 banking days, and any shipping charges are deducted from the amount of the item. Should there be a decrease in value and a product is not in its original condition, a decrease in value of 100% of the item's value will be deducted.

We take no responsibility for delays/defects in the product due to events beyond Bontazi's control (Force Majeure). This also includes delayed delivery from the supplier.

Comments and suggestions for improvement

Please contact us if you have any comments or suggestions for improvement. This will help us develop our company in the best possible way and with you, the customer, in focus. info@bontazi.com 

Privacy Policy:

1. Introduction

1.1. This document is about our privacy policy and highlights the personal data we process in order to create the best possible customer experience.

1.2 The Privacy Policy applies to all personal data that you provide to us or that we collect via Bontazi's website, Bontazi.com (hereinafter the “Website”).

2. What personal data is processed and for what purpose?

2.1. When you use the website, we see the location you log in from. We only see the location you log in from and not an exact address. We also receive notifications when you visit the website and we can also see when users are active on the website. If you do not have an account, we only see a generated number that represents the activity from your computer or mobile device. This information is automatically collected on the website and is used to enable us to collect information about which locations we can effectively reach.

2.2. If we disregard this information regarding activity on the website, we only process the information you provide yourself.

2.3. The legal basis for processing this personal data is in line with the EU Data Protection Regulation, Art. 6, paragraph 1, letter f. This is so that our processing of personal data does not violate your interests or fundamental rights and freedoms.

2.4. The purpose of the processing of personal data is to enable us to optimize the user experience. So that we can, for example, deliver our products to you or contact you as a customer in an efficient and smooth manner. This is so that we can fulfill our agreement with you as a customer by making a purchase. This is done in accordance with the Data Protection Regulation, Art. 6, paragraph 1, letter b and letter c.

2.5. We may process this data when we offer services to residents of the European Union. This is done in accordance with the EU General Data Protection Regulation, Art. 3, paragraph 2, letters a and b.

3. Security

3.1. Bontazi AB is responsible for all personal data collected on the website.

3.2. All data processed is protected. We use a Transport Layer Security called SSL Secure. This is shown by the lock in the top left corner of the website. The service means that all personal data is encrypted and that payment via our website can be made in a safe and reliable way.

3.3. Payment on the website is made via Shopify's own payment solution and Klarna. Shopify and Klarna are two large companies that actively work with secure payments. The services ensure that all payment information is protected, which also means that payment on the website can be made in a safe and efficient manner.

3.4. Employees in the company have access to specific parts of your personal data in order to perform their duties. For example, address in connection with a delivery.

4. Your rights

4.1. You have the right to request access to the information we have registered about you, for example regarding the purpose and reasons why certain personal data is relevant.

4.2. You have the right to receive a copy of the personal data we process about you. Please send a written request to our email address, info@bontazi.com.

4.3. You have the right to have inaccurate personal data corrected by us. If you discover such an error, please send a written request so that the data can be corrected. If you have an account, you can correct this data yourself.

4.4. In certain cases, you have the right to have all or part of your personal data deleted by us, unless continued processing is necessary for us to comply with our legal obligations.

4.5. In certain cases, you have the right to restrict the processing of your personal data so that this processing only consists of storing personal data. For example, if you believe that the information we process about you is incorrect.

4.6. You have the right to object to our processing of your personal data in any event. Please contact us via email.

4.7. You have the right to file a complaint with the Swedish Data Protection Authority regarding our processing of your personal data.

5. Deletion of personal data

5.1. If you stop shopping with us, your personal data will be deleted from our database three years after your last purchase.

5.2. The information about your purchase will be saved for five years to ensure that the business operates in accordance with the Accounting Act.

6. Contact details

6.1. Bontazi is responsible for the processing of personal data that occurs via our website.

6.2. You can contact us at any time via our email, info@bontazi.com. Bontazi AB (559346-7748), Sweden, Stockholm.

7. Change of the privacy policy

7.1. We are not obliged to actively inform you about any changes to the personal data policy. Therefore, please make sure to review this policy regularly.

8. Versions

8.1. This is version 1 of Bontazi AB's privacy policy, dated January 26, 2022.

Contact information for Bontazi customer service

We are very happy to answer any questions or receive comments.

Write to info@bontazi.com .